Frustrations mount over defects popping up in brand-new condos

WHEN Frankie Soh first received the keys to his newly built three-bedroom condominium about a month ago, he presumed that it would be sufficiently tidy and free of any major defects. Instead, he was met with cracks, leaks, clogged pipes and more. 

“I expected some minor defects – those I can close one eye – but I had hoped there would be nothing major that would require a lot of work,” said the 40-year-old.

Like Soh, some homeowners are growing frustrated with defects popping up in their brand-new condos. But experts say this might be a case of mismatched expectations between buyers and developers.