Self-service transactions: penny wise, pound foolish?

Singapore

SELF-SERVICE property websites lure property buyers, sellers, landlords and tenants - let us collectively address all of them as "clients" - with the bait of substantial savings in agents' fees.

The proliferation of self-service portals and mobile applications has resulted in an increasing number of clients who help themselves in transacting properties, particularly those who have more time and are a bit more tech- and legal-savvy.