Singapore SMEs need to adopt standards: ESG
This will help build quality and trust in their products and services after pandemic.
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THE demand for quality products and services will grow following the coronavirus pandemic, and Singapore's small and medium-sized enterprises (SMEs) will do well to adopt standards, lest they miss out on business opportunities, according to Enterprise Singapore (ESG) director-general of quality and excellence Choy Sauw Kook.
"Covid-19 made companies realise the importance of being resilient, to be able to continue to operate despite disruptions, and to be agile enough to pivot and diversify into new revenue streams," Ms Choy told The Business Times in an interview.
In the logistics industry, for example, firms that had adopted standards were able to continue operating smoothly during the "circuit breaker" period as they provided them with operational and administrative standard operating procedures and training requirements to follow.
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