Trust in technology has to be earned, not claimed, says Microsoft chief

Singapore

DISRUPTIONS from the pandemic could accelerate tech adoption by financial services, but trust in technology has to be "earned, not claimed", said Microsoft's chief executive Satya Nadella.

During a fireside chat at the annual Singapore FinTech Festival x Singapore Week of Innovation & TeCHnology 2020, Mr Nadella told moderator Bill Winters, the group chief executive of Standard Chartered, that Microsoft looks at four core principles to build trust among its users.