AI integration simplified: How this platform can help your business solve the chaos of too many tools

SALES executives know the drill: crucial client relationships need nurturing, but mountains of administrative paperwork can keep them chained to their desks.

At enterprise automation and artificial intelligence (AI) software company UiPath, this reality meant sales teams were spending hours on repetitive documentation and filing instead of driving business growth and closing deals.

Everything changed with the introduction of its Platform. By accelerating the shift towards agentic automation, it has created an environment where AI agents, robots and people work together seamlessly. The result? Sales executives could finally shift their focus from paperwork to partnerships, dedicating more time to their customers.

Says Tomur Ho, director of Engineering for Asia at UiPath: “Our sales teams used to spend 60 per cent of their time on administrative tasks. Now, that’s flipped. During this year’s planning cycle, that has been reduced to just 30 per cent. The rest of their time was spent with customers.”

While many view AI as removing humans from the equation, Ho sees it differently: “Agentic automation will make us more human.”

For the past five years, UiPath has been working on making it easier for companies of all sizes to adopt AI in their operations. After achieving promising results by testing the platform internally with its own staff, UiPath is now preparing to roll it out for broader business use.

According to Ho, while most companies recognise the necessity of adopting AI, many are uncertain about where to start. The vast array of AI tools in the market can be overwhelming too.

There is no shortage of specialised AI solutions designed for various applications, from human resource planning to supply chain optimisation. However, few platforms have the capability to consolidate and integrate these diverse AI tools into a unified system, while also incorporating human oversight to ensure processes remain effective and accountable.

UiPath makes AI agents more reliable by ensuring that they are grounded in company data and having humans steer their behaviour.

This tight integration addresses the key issues facing enterprises that are seeking to deploy generative AI (GenAI) solutions today.

Challenges with GenAI

“Our enterprise customers have a number of grievances about GenAI, the first being hallucinations,” says Ho. “To what degree can they trust GenAI?”

Large language models (LLMs), the best-known type of GenAI models, can produce random errors or fabricate information in a phenomenon known as hallucination.

Beyond accuracy issues, businesses struggle with AI’s lack of integration into their complex systems. According to the UiPath 2025 Agentic AI Report, which surveyed 250 IT leaders in the US, 61 per cent were concerned with GenAI’s lack of integration with other business apps.

“AI assistants can enhance productivity within dedicated software environments,” says Ho. “But businesses need an end-to-end solution that integrates multiple apps, systems and users.”

He gives the example of UiPath client Blue Cross Blue Shield (BCBS), a medical insurance provider serving four million members in North Carolina.

“They have processes that involve patient records, nurse approvals and back-end systems. You need a variety of different touchpoints, interfaces and orchestration points to shepherd processes from point A to Z,” he says.

The UiPath survey also revealed concerns about return on investment (ROI) measurement, AI tools’ inability to self-improve without human input and security risks.

AI agents – boon or bane? 

In recent months, the concept of AI agents – software entities that can operate autonomously – has gained traction but many companies remain wary.

“Some agentic AI solutions are opaque, making it difficult for users to understand the complex reasoning and decision making behind the technology,” wrote UiPath chief executive officer Daniel Dines in a recent article.

“As enterprises deploy agents into and between their existing workflows and applications, business leaders need to be confident they aren’t opening themselves up to increased threats such as misuse, data breaches, or cyberattacks.”

But rather than focus on the weaknesses of today’s AI technologies, UiPath has chosen to combine their strengths and put humans at the driving wheel.

The best of three worlds

UiPath popularised robotic process automation (RPA) where users can create software robots that can mimic human actions like clicking, typing and extracting data. RPA allows for the automation of repetitive tasks such as data entry and filing reports.

As it turns out, both robots and AI agents can work well together. Robots excel at automating repetitive, rule-based tasks with high accuracy. AI agents adapt, make decisions and navigate complex environments.

Imagine if you need to book a business trip. The AI agent could plan the trip itinerary, then shop online for the best flight and hotel deals. The AI agent could then direct different robots to do tasks that demand high accuracy, such as entering the passenger’s name and payment details to complete the bookings.

However, AI agents still need humans to monitor their performance, approve and improve their work. In the trip planning scenario, the human will still want to make the final decision on which flight and hotel to book, or correct any mistakes made by the AI agent.

To unlock such futuristic scenarios today, the UiPath Platform brings together AI agents, robots, and human collaboration through tools like Agent Builder and Autopilot for Everyone.

Agent Builder (currently in private preview) allows employees to create and customise AI agents – either from scratch or a prebuilt template in the UiPath Agent Catalog – that work alongside robots and humans.

Autopilot for Everyone is a cross-platform conversational AI that lets employees automate tasks with simple prompts. It can analyse documents, understand business contexts and execute tasks across apps like Microsoft Outlook, Teams, Slack, Salesforce, and ServiceNow. Over time, it learns from user interactions and improves its capabilities.

More than over 1,000 businesses have expressed interest in using Autopilot, with early adopters including CSL, Wex, Telekom Malaysia and dentsu.

The UiPath Platform also offers specialised Autopilot solutions, such as Autopilot for Business Analysts (that can create business intelligence dashboards) and Autopilot for Developers (that can create app interfaces).

It is free for businesses to get started with Autopilot for Everyone, and one does not need deep technical knowledge. Agent Builder makes it easy for businesses to build a path to agentic automation without the need for deep technical knowledge.

“Many agentic processes can be done by business users with clicks, not code,” says Ho. “With UiPath building blocks in place, it’s easy to adopt agentic automation.”

From its founding, the UiPath vision has been to “provide a robot for every person.”

Now, anyone can design entire fleets of AI agents and robots so employees can spend more time on what truly matters: people.

The future of automation is not just robotic – it is also agentic, seamlessly blending AI agents, software robots, and human collaboration.

Learn more about accelerating human achievement with agentic AI and automation at the UiPath website.