Avaya targets mid-sized firms with voice, video-conferencing solutions

PICTURE this - your sales force is out in the field but doesn't have all the answers on hand to respond to all of your customers' questions. Instead of doing a follow-up via another appointment, your sales agents can start a video on their tablets, laptops or smartphones on the spot and within minutes have a fully qualified expert on a video conversation with your customers.

Such a scenario is already playing out for a major insurance company in China. Relying on Avaya's call management and contact centre solutions, the insurer's agents quickly place a video call between the customer and an actuary or an expert.

The contact centre backing up the agent force in this manner not only improves the...

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