Facebook offers remedies to address EU concerns about Kustomer deal

Published Sat, Nov 27, 2021 · 04:52 AM

    [BRUSSELS] Facebook has offered remedies in a bid to secure EU antitrust nod for its acquisition of US customer service startup Kustomer, a European Commission filing showed.

    Facebook, now Meta Platforms, submitted its package on Wednesday (Nov 24).

    The EU competition enforcer, which did not provide details of the remedies in line with its policy, extended its decision deadline to Jan 28. It is expected to seek feedback from rivals and customers before deciding whether to accept the offer or demand more.

    The Commission has previously said the deal may hurt competition and reinforce the US social media company's power in online advertising.

    Facebook has won unconditional clearance from regulators in the UK and Australia for the deal.

    REUTERS

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