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Fix software front-end from back: Forrester

It says people are realising getting mobile right is a back-end challenge, not a front-end one, reports VICTORIA HO

Published Sun, Jun 15, 2014 · 10:00 PM
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COMPANIES looking to spruce up their software front-ends should first examine their back-end IT architecture, says Forrester vice-president John McCarthy.

Mr McCarthy, who is the research firm's principal analyst working with CIOs (chief information officers), told BizIT that there has been a fundamental shift in mindsets among IT chiefs over the last nine months. They have realised that putting up a good digital "storefront" requires rethinking the underlying software on the server side.

Before, most efforts to redesign customer-fa…

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