Making the right choices for a new digital payments ecosystem

LEADING retailers and technology companies have set a high bar for the banking industry to create better experiences and simple, seamless integrations that can make traditional banking, digital payments, and other related activities easier to accomplish.

Indeed, digital payments are increasingly offered by non-bank, technology companies, which have found South-east Asia's unique combination of high mobile penetration rates and significant unbanked or underbanked populations conducive for customer acquisition.

These players typically offer a variety of differentiated services backed by technological innovations, such as food delivery or ride-hailing, in an ecosystem designed to function with their proprietary e-wallets, or other digital payment methods.