MDA fines Singtel S$90,000 for TV service disruption

THE Media Development Authority of Singapore (MDA) has fined SingNet Pte Ltd S$90,000 for its Singtel TV disruption on Feb 3, 2015.

The incident, which started at around 10pm, lasted nearly two hours and affected about 11,000 Singtel TV subscribers across Singapore.

Those affected were unable to boot up their set-top boxes or access on-demand content.

MDA said investigations revealed that SingNet was first alerted to the service disruption by customers calling its hotline. The cause of the service disruption was hardware failure.

Although SingNet had undertaken remedial actions following the incident to improve the detection system and response time, MDA notes that this is the second time in two years that SingNet has contravened the Quality of Service condition of its Nationwide Subscription Television Service Licence. MDA has thus imposed a financial penalty of S$90,000.