Vodafone UK fined record £4.6m for failing customers

London

BRITAIN has fined Vodafone a record £4.6 million (S$7.8 million) for "serious and sustained" customer failures, including not updating accounts when mobile phone users topped up their credit to make calls.

Vodafone, the world's second-largest mobile operator, also failed to act quickly enough to identify or address the problems, the regulator said, which stemmed from a move to a new billing system.