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Apple Pay seeks growth in Asia, Europe after slow US adoption
[NEW YORK] Apple Pay is looking overseas in 2016.
After a sluggish start in the US since its debut more than a year ago, Apple Pay is ramping up in markets where people are more comfortable with so- called contactless payments. The service, which lets consumers pay in an app or by tapping their iPhone on store terminals, will be introduced next year in China, Hong Kong, Singapore and Spain.
Apple is counting on its brand recognition as it enters markets that are further along than the US in all things mobile payments, particularly in advanced technologies needed to accept them in retail outlets. Still, it won't be easy. The iPhone maker will compete with local banks and Internet companies that already offer the service - not to mention Samsung Electronics Co., the world's leader in smartphones.
"There's a lot of opportunity for Apple because their brand has a significant cache," said Thad Peterson, a senior analyst at Aite Group. Apple's challenge will be "to see if there's going to be an adoption curve significant enough to justify the investment."
The mobile-payment service, which only works with Apple devices, is a way for the company to make products more appealing and spur customer loyalty. After Chief Executive Officer Tim Cook called 2015 the "year of Apple Pay" in January, the service has been slow to take off domestically, partly because of a lack of promotion and a limited number of store terminals able to accept it.
Adoption has been faster in the UK, where Apple Pay was introduced in the summer. That's partly because of agreements with merchants such as sandwich chain Pret A Manger and Twickenham Stadium that let customers use Apple Pay to ring up unlimited amounts in transactions. Also, Apple's operating system, iOS, commands a strong market share, with 39.5 percent of smartphone sales in Great Britain in the three months ended in October, according to Kantar Worldpanel.
Last week, Apple teamed up with Chinese bank-card association UnionPay, which will make Apple's market entry "a lot easier," said James Wester, an analyst at researcher IDC.
Besides UnionPay, 15 banks, including the Bank of China, Bank of Shanghai and Bank of Guangzhou, have signed on to support Apple Pay, Eddy Cue, Apple's senior vice president of Internet Software and Services, said last week. "China is an extremely important market for Apple," he said.
Still, Apple Pay will compete with services like Tencent Holdings Ltd.'s WeChat and Alibaba Group Holding Ltd.'s Alipay that control more than 75 percent of the mobile-payments market, according to Zennon Kapron, managing director of Shanghai-based consulting firm Kapronasia. And Apple should be prepared to race with Samsung, which also announced a partnership with UnionPay and plans to bring Samsung Pay to China as soon as early 2016.
Apple Pay will be available to eligible American Express users in both Singapore and Hong Kong next year, Apple said in October. Companies like Hong Kong Telecommunications and HSBC already let consumers in Hong Kong pay with mobile phones in stores. In Singapore, a consortium of mobile operators, banks and service providers has been working on enabling contactless payments in shops, restaurants and taxis for at least three years. But Apple is increasing its presence in the country, and recently announced it will open its first retail store in Singapore.
Some American Express users in Australia and Canada gained access to Apple Pay this fall. To expand the service's use, Apple must get cooperation from local banks, which have long offered their own mobile-payment apps in Apple's App Store. Commonwealth Bank of Australia, for example, has let iPhone users pay for things using its own app for almost two years. On that app, which doesn't use Apple Pay, customers can store loyalty cards, transfer money to family and friends, send money overseas and even withdraw cash from an ATM.
"There's little to no incentive for the major Australian banks to let Apple both utilise their merchant-deployed infrastructure or be cut into transaction fees," said Foad Fadaghi, managing director at telecom consulting firm Telsyte in Sydney.