CIOs' changing role: from controlling to organising

Seattle

BRIAN Lillie, chief information officer at data-centre company Equinix Inc, had a salesman with a password problem.

Remembering the 15 separate logins to use the Redwood, California, company's tools proved challenging, the salesman told Mr Lillie, so he was writing them all down. That rendered them pointless if the paper were to be lost or stolen. So Mr Lillie started testing programs to let people use a single password for everything, and implemented one across the business a couple of years ago.