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Hoteliers comb ranks of tech workers to gain edge

The Taj hotel group embarked on a digital transformation journey a year ago. Staff at the Mumbai hotel wait for guests to arrive before using iPads to check them in.

New York

THE front desk manager or housekeeper may epitomise the hotel employee, but the hospitality industry is increasingly dependent on tech workers, drawing data scientists, Web designers and other experts into its ranks.

More than ever, guests look to their phones and...

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