Hoteliers comb ranks of tech workers to gain edge

New York

THE front desk manager or housekeeper may epitomise the hotel employee, but the hospitality industry is increasingly dependent on tech workers, drawing data scientists, Web designers and other experts into its ranks.

More than ever, guests look to their phones and computers to research, book, stay in and communicate with hotels. That translates to critical technology needs in information security, mobile development and systems integration.