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Philippine call centres brace for job losses from AI translators

The technology could dilute nation's advantage in English, replace up to 50,000 jobs in next 5 years

Contact centres make up four-fifths of the Philippines' total BPO industry, which accounts for 12.6 per cent of the global market for BPO, according to the IT & Business Process Association of the Philippines.


THE outsourcing industry in the Philippines, which has dethroned India as the country with the most call centres in the world, is worried that the rise of artificial intelligence (AI) will eat into the US$23 billion sector.

AI-powered translators could dilute the biggest...

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