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Heeding his calling

Dan Watkins worked his way up from call centre employee to his current post as Apac chief of JPMorgan Asset Management. He spells out how a digital strategy will be transformative for his industry.

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"I like to be accessible. I work better in an open environment, a flat structure where we all have a role to play. As you get more senior in an organisation you have a very important role to lay out a strategy and vision so people know why they come to work. I genuinely believe people want to know where they fit in an organisation, the role they play and that they're contributing to a bigger goal, vision and strategy." - Dan Watkins.

WORK in a call centre, fielding calls from time-pressed and typically irate clients, is typically dismissed as a dead-end, tedious job. But Dan Watkins, Asia Pacific chief executive of JPMorgan Asset Management, is proud of his humble start in asset management more than two decades ago.

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