You are here


Heeding his calling

Dan Watkins worked his way up from call centre employee to his current post as Apac chief of JPMorgan Asset Management. He spells out how a digital strategy will be transformative for his industry.

"I like to be accessible. I work better in an open environment, a flat structure where we all have a role to play. As you get more senior in an organisation you have a very important role to lay out a strategy and vision so people know why they come to work. I genuinely believe people want to know where they fit in an organisation, the role they play and that they're contributing to a bigger goal, vision and strategy." - Dan Watkins.

WORK in a call centre, fielding calls from time-pressed and typically irate clients, is typically dismissed as a dead-end, tedious job. But Dan Watkins, Asia Pacific chief executive of JPMorgan Asset Management, is proud of his humble start in asset management more than two decades ago.


BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to