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Commuters happier with public transport: survey

Score for rail services rises 3.7% in Q2 but is expected to take a hit in Q3 following the July 7 disruption

Published Wed, Sep 16, 2015 · 09:50 PM

Singapore

COMMUTERS seem to be happier with Singapore's public transport system, particularly taxi services and public buses, which recorded marked improvements, said a quarterly survey.

Satisfaction levels for taxi services was up 4.3 per cent from a year ago to 65.9 points, while participants gave public buses a higher score of 60.9 points, up 4.1 per cent.

Conducted between April and June this year, the 2015 second quarter Customer Satisfaction Index of Singapore (CSISG) conducted by the Institute of Service Excellence at the Singapore Management University (ISES) on Wednesday said it showed that the …

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