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Room for improved rail reliability: Transport Minister
A SURVEY conducted in Singapore last year indicated that more commuters are satisfied with public transport but as the recent rail disruptions show, there is room for improvement in train reliability.
Transport Minister Lui Tuck Yew said this during the Committee of Supply Debate on Wednesday, while also touching on public transport capacity and affordability.
The spate of breakdowns occurred "despite the intensive efforts that LTA and the rail operators have put in over the last few years", he said.
"While I can accept the occasional breakdown or even a more severe disruption if it occurs very rarely, I am most upset with the current situation in the last few weeks," said Mr Lui. "The incidents have inconvenienced too many commuters, disrupted their routines and schedules, and once again, undermined confidence in the transport network and the progress we had made."
He highlighted the results of last October's Public Transport Customer Satisfaction Survey, which indicated that Singaporeans' overall satisfaction with public transport had gone up to 91.3 per cent in 2014 from 88.5 per cent in 2013.
Satisfaction with rail had improved by about four percentage points, reversing a four-year decline, while the satisfaction level for buses had risen for a second consecutive year.