Raising service standards

Andrew J Calvert

Regional Operations Director

Sales and Solutions

AchieveGlobal

SERVICE in Singapore is inconsistent. There are pockets of excellence and pockets of, well, mediocrity.

To raise standards, as business owners and leaders we need to lead from the front. Really, ask yourself, how often do you engage your customers, listen to them and then share that information with your staff? How about listening to your staff - and asking what processes or systems are ca…