'The core of all we do'

THIS WEEK'S TOPIC: Where does "customer experience" rank among your organisation's priorities? How do you respond to major instances of customer dissatisfaction?

Karl Hamann Chief Executive Officer QBE Insurance (Singapore) Pte Ltd

IT'S the top priority. As insurers, one of the interactions where we can make the biggest difference in customer experience is when someone makes a claim after a loss. If we can create…