You are here


The demise of the business-to-consumer model

With the widespread adoption of IoT and AI, the consumer-to-business model will now dominate. The embedded feedback mechanism underpins the inevitable shift from B2C to the C2B model

In the parcel delivery industry, the consumer can simply log on to his or her mobile phone to track down where a parcel is located at any specific point in time without the need to call the intermediary service centre.

THE INTERNET of Things (IoT) refers to an interconnected system whereby objects or things such as alarm clocks, washing machines, televisions, smart watches and every conceivable object or things sense and collect data to be utilised by other objects or things via an Internet connection.


BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to