Help

Frequently Asked Questions

If you can’t find the answer to your question here, please call us at (65) 6388 3838 or email btocs@sph.com.sg. The phone line is manned from 8am-6pm on weekdays, Singapore time (UTC + 8hrs).


The Business Times website

Where can I access businesstimes.com.sg?

  • On all web browsers on any desktop computer, laptop, tablet or smartphone.
  • For the best and most readable display, use a popular browser (Safari, Chrome, Firefox, or Internet Explorer) and ensure that it's updated to the latest version.

When is the website updated each day?

  • The news in each day's newspaper is available on the website at 6.00am, Singapore time (2200 UTC). But the website is also updated throughout the day, with breaking news stories filed by BT's reporters.

Do I need a subscription to read businesstimes.com.sg?

  • BT's blogs, certain breaking news stories and a daily selection of three stories from the print edition of BT are available for all to read on our website. However, subscribers get extensive, full access to all stories from the print edition of BT, our latest scoops online, interactive graphics, and in-depth news features and opinion pieces. All premium content is marked with a little grey padlock: . Subscribe online here.

Is The Business Times website available on mobile and tablet devices?

  • BT is now available on web browsers on any desktop computer, laptop, tablet or smartphone. The website is responsive, which means that it adapts to fit the size of your device's display. No more pinching and zooming to read stories on your tablet or phone. We also have mobile apps for tablets and smartphones. You can download our iPad and iPhone apps from Apple's App Store, and our Android app from Google’s Play Store.

Why should I "log in"?

  • If you have subscribed to businesstimes.com.sg, you should log in (top right hand corner of the home page) so that you can get full access to every story that has been published in the print edition of the paper, as well as more in-depth breaking news. Selecting “remember me” ensures that you won't need to key in your username and password again when you want to access BT on that device.

I have forgotten my username. What should I do?

  • Please call our customer service team at (65) 6388 3838, or email btocs@sph.com.sg

I have forgotten my password. How should I reset it?

  • Click on "Log In" at the upper right hand corner of the screen. You will see "Forgot password?" on the log in panel. Click that and follow the instructions from there. Alternatively, request for a new password online here.

The home page seems to be displaying news that is outdated. Why?

  • This could be because your computer's hard disk has saved cache copies of the web pages. You can clear these by clicking the "refresh" or "reload" button of the browser you are using. If you still do not see the latest page, try these steps:
    1. For Chrome users: Under the "Tools" menu (the icon comprising three short horizontal lines in the top right-hand corner of the screen), select "Settings", then "Show advanced settings", then click "Clear browsing data".
    2. For Internet Explorer users: Under the "Tools" menu bar, click "Internet Options". Under "General", find "Delete Browsing History" and click "Delete Temporary Internet Files".
    3. For Firefox users: Under the "Tools" menu, click on "Cached Web Content". Under "Options", choose the "Advanced" panel, and "Network" tab. Click "Clear Now".
    4. Refresh or reload the website on your browser again. 

The Business Times mobile apps

Is The Business Times available on mobile and tablet devices?

  • BT is now available on web browsers on any desktop computer, laptop, tablet or smartphone. The website is responsive, which means that it responds to fit the size of your device's display screen - no more pinching and zooming to read stories. We also have apps for tablets and smartphones. You can download our iPad and iPhone apps from Apple's App Store, and our Android app from the Google Play store.

Do I need a subscription to access The Business Times app?

  • Yes, and no. Yes, if you wish to access all the articles from that day's newspaper on the app, and if you wish to read premium breaking news. You will also require a subscription to be able to read our in-depth news features and commentaries. But a limited selection of breaking news headlines are available for all to read. Subscribe online here.

Can I share articles from within the tablet and mobile apps?

  • Yes, every story in the apps can be shared via email, Facebook, Twitter, LinkedIn and Google Plus. Clicking on the "share" button at the top of the page will call up several options. When you choose any of these, you'll be sharing a link to the story on businesstimes.com.sg.

How do I find back issues of The Business Times on my mobile app?

  • Click on the calendar icon at the top right corner of the app. This should call up a calendar of archives. Subscribers have access to all breaking news and print edition stories from the past seven days. Select the date you wish to view. Slide the calendar panel to the right, to continue reading the news from your selected date. If you require stories dating back to more than seven days ago, please contact the SPH librarians at sphlib@sph.com.sg.

What should I do if the app crashes?

  • Please force-quit the app and then open it again. If you still have trouble, try turning your device off and then turning it back on. You can also try deleting and reinstalling the app, at no extra cost. If this does not work, please do let us know. You can call our customer service team at (65) 6388 3838 or email BTMobile@sph.com.sg.

When are BT's mobile apps updated?

  • The news in each day’s newspaper is loaded into the app at 6.30am, Singapore time (2200 UTC). But the app is also updated throughout the day, with breaking news stories filed by BT’s reporters.

What should I do if the app does not seem to be updated and is still showing yesterday's news?

  • This happens occasionally when the app is not refreshed. Please force-quit the app, and then open it again. If you still have trouble, try turning your device off and then turning it back on. You can also try deleting and reinstalling the app, at no extra cost. If none of the above works, please do let us know. You can call our customer service team at (65) 6388 3838 or email BTMobile@sph.com.sg.

How do I manage my BT subscriptions and auto-renewal on my iPad/iPhone?

  • Go to the Apple App Store. Tap on the "Featured" icon, and scroll to the end of the page. Tap on your account name, which starts with "Apple ID", at the bottom left of the page. Choose "View Account" from the menu of options that pops up. You will need to enter your account's password. On the account screen, scroll down to the "Subscriptions" section and tap on "Manage App Subscriptions". You should then be able to view your existing subscription plans, including your BT subscription. You can turn auto-renewal on or off this way.

Can I log into more than one device using one user ID?

  • Yes. If you are on a smartphone package, you can log in to BT on a maximum of two smartphones at the same time. If you are on a tablet package, you can log into a maximum of two tablets at the same time. If you are on the All-in-One package, you can log in on a maximum of four devices at the same time. If you use your BT account on multiple devices, do remember to log out after each session, to ensure that you are able to sign in successfully on the other devices.

I am unable to log in on a second device, and have received an error message saying that I have exceeded the maximum number of devices on concurrent access, even though I do not think I have. Why is this so, and what should I do?

  • This may be because you have not logged out of a device that you are no longer using, for example if you upgraded to a different smartphone or tablet. If you are about to change phones or tablets, please log out from the app. Deleting the app from the phone does not log you out from the app.
  • To solve this problem, launch the app from one of your devices. Log in to your account, if you're not already logged in. Tap on "Log out". Tap "View account". You will see a list of devices that are currently logged into the BT app via your account. Remove any devices that are no longer in use. If you still encounter any problems, please call (65) 6388 3838, or email btocs@sph.com.sg.

I would like to be alerted when there important breaking news updates on The Business Times app. How do I ensure that I will receive news prompts?

  • For iPhone and iPad:
    • You can turn on all notifications from BT's mobile apps by following these steps. Open your iPhone or iPad's "Settings" icon. Select "Notifications". Select "Business Times" from the list. Under "Allow Notifications", slide the slider on, ie, to green instead of white. Choose how many notifications you want to receive under "Show in Notification Center" (ranging from "No Recent Items" up to "10 Recent Items"). If you want to be alerted to notifications by a sound, slide "Sounds" on. If you want to see how many unread notifications you have displayed as a number on the app icon, slide "Badge App Icon" on. If you want BT notifications to appear on your Lock Screen, slide "Show on Lock Screen" on. Finally, choose how you want notifications to appear outside of your Lock Screen. Selecting "Banners" will cause notifications to briefly appear at the top of your screen before fading away if not tapped on. "Alerts" will cause notifications to pop up in an alert box that won't disappear unless you dismiss it or view the story.
  •   For Android devices:
    • You can turn on all notifications from BT's Android app by following these steps. Open your Android app. From the Overflow (3-dot icon near the top right-hand corner) menu, select Settings. Select "Quiet Time", the check the boxes for "Enable Push", as well as "Enable Sounds" and/or "Enable Vibrate", depending on how you want to be alerted to notifications.

How can I turn off notifications from The Business Times' mobile apps?

  • For iPhone and iPad:
    • You can turn off all notifications from BT's mobile apps by following these steps. Open your iPhone or iPad's "Settings" icon. Select "Notifications". Select "Business Times" from the list. Under "Allow Notifications", slide the slider off, ie, to white instead of green.

    For Android devices:

    • You can turn off all notifications from BT's Android app by following these steps. Open your Android app. From the Overflow (3-dot icon near the top right-hand corner) menu, select Settings. Select "Quiet Time", then ensure the boxes for "Enable Push", "Enable Sounds" and "Enable Vibrate" are unchecked.

I am having problems downloading the PDF version of today's newspaper. What should I do?

  • Please try the following. Go to "Settings". Select "News & Cache", and then tap on "Clear Cache". Force quit your mobile app, and launch it again. If this does not work, please do let us know. You can call us at (65) 6388 3838 or email BTMobile@sph.com.sg.

Subscription matters

How do I subscribe to The Business Times?

  • You can subscribe online, or by calling (65) 6388 3838.

I subscribe to the newspaper. Do I get free access to the website too?

  • You will be able to read some of the stories on our website. To read all the stories in full however, please subscribe to either our All-in-One or online subscription plan. To read all the stories in full in BT's mobile apps, please subscribe to either our All-in-One, smartphones, or tablets plan. Details of BT's subscription plans can be found here.

I would like to add access to the website and/or the apps to my current newspaper subscription. How should I go about doing that?

  • Please contact our customer service team at (65) 6388 3838, or email btocs@sph.com.sg. The phone line is manned from 8am-6pm on weekdays.

How can I suspend home delivery of the newspaper while on vacation?

  • There are two ways to do this. Please give four working days notice for the suspension to take effect.
    1. Online: visit the SPH subscription site, to apply for a suspension. Here's the FAQ for the process.
    2. Call in to use our Interactive Voice Response system. Call (65) 6388 3838. Press 1 for English, followed by 1 for Newspapers, followed by 2 for temporary stop of newspapers delivery.

I've subscribed to a plan online. However, I still can’t log in to read the stories. Why?

  • If you purchased your subscription online, this is probably because your account hasn’t been activated yet. You can do so via a link that will be sent to the email address you provided.

If you require further assistance, please call our customer service team at (65) 6388 3838, or email btocs@sph.com.sg. The phone line is manned from 8am-6pm on weekdays, Singapore time (UTC + 8hrs).


Newsletters, RSS, social media

Does The Business Times offer any email newsletters that I can subscribe to? How do I sign up?

  • BT currently offers a newsletter with headlines from the day's paper that is sent out every morning. You may subscribe to the mailing list here.

I've signed up for the newsletter. Why am I not receiving them?

  • Please check your junk folder in your email inbox. If you find that you still have not received the newsletter, please call our customer service team at (65) 6388 3838, or email btocs@sph.com.sg.

Does BT have RSS feeds and how can I subscribe to these feeds?

Is The Business Times on social media?