The Business Times
SGSME logo
亲爱的SME聚汇读者:
请点击前往 zaobao.com.sg/finance/sme 获取更多华文的SME最新消息。
此外,也请继续关注我们的中英双语面簿页面 facebook.com/sgsme.sg
好的
SUBSCRIBERS

The recipe of success for no-frills dining

From a single eatery with 9 workers, Dian Xiao Er overcomes challenges to expand into a chain of 12 Chinese restaurants with 400 staff

Published Mon, Sep 4, 2017 · 09:50 PM

ROASTED with a myriad of herbs and spices, Dian Xiao Er's signature dish, the herbal roast duck, is a feast for both the eyes and the mouth. The chain of Chinese restaurants came about 15 years ago when its founder, Samuel Yik, identified a gap in the Chinese casual dining market and set up Dian Xiao Er.

Since then, the brand has been working its way through the stomachs and hearts of its customers with its no-frills approach to quick and affordable Chinese dining.

To emphasise the importance of good service, the name Dian Xiao Er, meaning "waiter" in Mandarin, was chosen to symbolise a resting stop for customers to enjoy a meal. This also adds a personal touch in creating a friendly atmosphere for customers to interact and build relationships.

BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to  t.me/BizTimes

SMEs

SUPPORT SOUTH-EAST ASIA'S LEADING FINANCIAL DAILY

Get the latest coverage and full access to all BT premium content.

SUBSCRIBE NOW

Browse corporate subscription here