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Age of customer requires fundamental reset for companies

Firms need to take a hard look at their structure, talent, culture, processes, technology and business metrics.
Monday, January 2, 2017 - 05:50

POWER has shifted away from companies towards digitally savvy, technology-empowered customers. Success in the age of the customer requires a fundamental reset of day-to-day operations - a new operating model that aligns to a customer-obsessed approach.

Companies will have to assess and

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