You are here


Age of customer requires fundamental reset for companies

Firms need to take a hard look at their structure, talent, culture, processes, technology and business metrics.
Monday, January 2, 2017 - 05:50

POWER has shifted away from companies towards digitally savvy, technology-empowered customers. Success in the age of the customer requires a fundamental reset of day-to-day operations - a new operating model that aligns to a customer-obsessed approach.

Companies will have to assess and

Market voices on:

Pair your daily business read with the perfect cup of espresso.

Subscribe to The Business Times today to receive your very own Nespresso Inissia coffee machine worth $188.

Find out more at

Powered by GET.comGetCom