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Customers here don't get service they want: poll

Within Asia-Pac, expectations gap is biggest in Singapore, reports AMIT ROY CHOUDHURY

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Mr Lee: Companies must provide staff with instant access to customer information

As the services industry becomes an integral part of the Singapore economy, companies have been placing much emphasis on customer experience management (CEM). A recent survey, however, showed that within the Asia-Pacific region, Singapore had the biggest gap between customer expectations and the