IHH Healthcare partners some Integrated Shield insurers to rein in private hospital bills

The services of iExchange as a third-party administrator have dampened bill size growth to the low single digits

Genevieve Cua
Published Thu, Jul 2, 2026 · 07:03 PM
    • IHH Healthcare owns the Mount Elizabeth, Gleneagles and Parkway brands, which account for 60 to 70 per cent of private hospital IP claims.
    • IHH Healthcare owns the Mount Elizabeth, Gleneagles and Parkway brands, which account for 60 to 70 per cent of private hospital IP claims. PHOTO: BT FILES

    A PARTNERSHIP between IHH Healthcare and some Integrated Shield Plan (IP) insurers could well be a way to rein in escalating costs and claims from private hospital IPs.

    The partnership taps the services of iExchange, the third-party administrator (TPA) of IHH Healthcare, which provides end-to-end cost management and other solutions for insurers or payers.

    As a TPA, iExchange is a gatekeeper, helping to facilitate letters of authorisation (LOAs), for instance, which IP policyholders typically seek prior to hospital admission.