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SingPost’s 2024 fraud incident allegedly involved e-commerce shipments bound for Canada

Fraudulent practice could have begun some time in 2023 and affected hundreds of parcels

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Derryn Wong

Derryn Wong

Published Mon, Dec 22, 2025 · 03:54 PM
    • “Delivery failure” codes were falsely used to avoid financial penalties for under-performance from the client.
    • “Delivery failure” codes were falsely used to avoid financial penalties for under-performance from the client. PHOTO: BT FILE

    [SINGAPORE] More details have emerged about Singapore Post’s (SingPost) parcel delivery fraud incident that came to light in 2024.

    The Business Times understands the major client involved was Cainiao, the logistics subsidiary of Alibaba. The fraud involved the shipment of parcels from China to Canada. (* see amendment note below)

    On Dec 22, 2024, in a Singapore Exchange filing, SingPost revealed the existence of a whistleblower report about alleged manual entries of certain delivery status codes for international transhipment parcels for one of its largest customers. Allegedly, this had taken place without basis or supporting documentation with the intention of avoiding contractual penalties under the agreement.

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