UOB payment services restored after intermittent issues on Monday

UOB credit and debit card payment services have been fully restored after facing intermittent issues in the morning, said the lender in a Facebook post on Monday (Nov 18).

“We apologise for any inconvenience caused and we thank our customers for their patience,” it added.

The update came about an hour after the bank reported intermittent disruptions to its payment services in the morning. UOB also said it was looking into the situation and would provide updates to its customers as soon as it could.

UOB declined to comment on the reasons for the disruption.

During the disruption, customers were asked to make transactions using scan-to-pay QR payment via the bank’s Internet banking application UOB TMRW.

The bank previously faced intermittent disruption in November last year, when its mobile banking and Internet banking services were down.

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Customers back then were unable to log in to the bank’s mobile app. An error message said the app had been unable to connect due to a network problem. The app had taken longer than usual to log in and attempts to use any of its functions would result in the same error message.

Shares of UOB were trading down 0.1 per cent or S$0.02 at S$36.35 before the mid-day trading break on Monday.