A new era for warehouse logistics with PSA Singapore’s AI-powered iWX platform
iWX is setting new standards for efficiency, sustainability and collaboration
[SINGAPORE] As one of the world’s busiest and most advanced maritime hubs, Singapore is constantly seeking innovative solutions to maintain its competitive edge in global trade. At the heart of this drive for excellence is PSA Singapore, whose Intelligent Warehouse eXchange (iWX) platform is redefining warehouse logistics for the digital age.
By harnessing the power of artificial intelligence (AI), real-time data and predictive analytics, iWX is setting new standards for efficiency, sustainability and collaboration – solidifying Singapore’s reputation as a leading global port city.
Traditionally, warehouse logistics suffer from poor equipment visibility, space congestion, unpredictable trip schedules and inefficient communication.
Bottlenecks uncovered
iWX was developed using a design-thinking approach mapping user pain points, analysing months of operational data from PSA terminals, Keppel Distripark, and digital platforms such as Portnet and SmartBooking, and iteratively prototyping solutions. The process uncovered bottlenecks such as inconsistent dwell times, irregular traffic patterns and inefficient container reuse coordination.
A key differentiator of iWX is its use of machine-learning models that analyse historical gate-in/gate-out data, container attributes and transporter details to predict when containers will be ready for reuse after unstuffing. When reuse is not feasible, iWX’s optimisation engine recommends returning containers to the nearest depot. These AI-powered insights enable the platform to recommend suitable containers for reuse among stakeholders, maximising asset utilisation and reducing unnecessary transport, trucking distances and carbon emissions.
iWX’s marketplace model ensures transparency in container availability while safeguarding sensitive trade data. It respects stakeholder autonomy by allowing shipping lines, as container owners, to approve or reject reuse requests, and the reuse requestors to withdraw their requests if necessary. This balanced approach ensures fair and efficient decision-making for all parties involved.
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The platform also integrates data from multiple sources – including PSA’s digital ecosystem – to provide real-time visibility into container and cargo movements. Features such as Lorry Timeslot Booking allow transporters to schedule delivery and collection based on warehouse capacity, alleviating congestion and improving resource planning.
iWX also automates ownership transfers and enables container condition verification through photo uploads, eliminating manual processes such as e-mails and WhatsApp, and ensuring both transparency and accountability among stakeholders.
Delivering value
iWX prioritises usability and aesthetics, offering an intuitive interface and AI-driven recommendations that present only the most relevant information to users. The platform’s visual design is intentionally aligned with PSA’s broader port ecosystem, ensuring a consistent and professional look and feel across all digital products. Rapid prototyping and close collaboration with customers ensure that functionality is built around real-world requirements.
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Ethical considerations are integral to iWX’s design. The platform adopts a lean data exchange policy, avoids excessive data requests and promotes fairness through transparent container-condition sharing.
By encouraging container reuse and returns to the nearest depot, iWX supports sustainable logistics, reduces unnecessary trips, and lowers environmental impact – contributing to both financial and environmental sustainability goals.
The impact of iWX is both quantitative and qualitative. Quantitatively, the platform increases container reuse rates, reduces transportation costs, and improves supply chain efficiency. Qualitatively, it automates container reuse and return, eliminates manual coordination, and enhances collaboration among stakeholders.
PSA’s iWX platform represents a significant leap forward in warehouse logistics by not only streamlining warehouse operations, but also reinforcing Singapore’s position as a vital centre for international maritime trade. Even as global trade evolves amid certainties, innovations such as iWX will ensure that Singapore continues to remain at the forefront of port and supply chain excellence for years to come.
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