Future of Finance (2023)

Banks must innovate to provide the elderly with appropriate tools so they are not left behind, and so that the digital world is as inclusive as possible.

Why ‘digital-first’ should not mean ‘digital-only’

THE finance industry has experienced a boom when it comes to digitalisation.

From left to right: Lawrence Goh, chief operating officer and head of group infrastructure platform services, group technology and operations, UOB; Tancy Tan, chief operating officer, HSBC Singapore; Lim Khiang Tong, group chief operating officer, OCBC; Ben Tan, chief corporate development officer and chief distribution officer, Prudential Singapore; and Han Kwee Juan, Singapore country head and acting chief information officer, DBS Bank.

Driving personalisation and productivity with AI

Artificial intelligence promises efficiency and better products, but potential risks such as model biases must also be considered

Digital assets to improve capital market liquidity, banking efficiency
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Digital assets to improve capital market liquidity, banking efficiency

Innovations in areas such as central bank digital currencies and asset tokenisation could mark significant improvements to the way digital payments and capital markets operate

Prudential: Digital-first, not digital-only, to drive greater value in insurance
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Prudential: Digital-first, not digital-only, to drive greater value in insurance

While insurers need to stay relevant in the digital world, they should always retain their human touch

Generative AI, the buddy that OCBC taps to deliver better experiences for customers and employees
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Generative AI, the buddy that OCBC taps to deliver better experiences for customers and employees

Investing in technology is but one piece of the puzzle to create more value for customers and enrich the employee experience, says OCBC group chief operating officer Lim Khiang Tong

What it takes for new economy businesses to thrive
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What it takes for new economy businesses to thrive

HSBC recognises the value which new economy business brings to the larger economy

How DBS' 'phy-gital' model can ease Singapore's looming retirement crisis
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How DBS' 'phy-gital' model can ease Singapore's looming retirement crisis

Embarking on financial planning early will benefit middle-income customers the most, even as soaring inflation and interest rates tighten their cash flows

As cloud computing, open APIs and embedded finance reach an inflection point, their intersection with emerging technologies such as blockchain, AI and quantum computing will create a digital Big Bang, which will change financial services beyond recognition

For financial services, the digital revolution is just beginning

NEW technology has made it faster, cheaper and easier than ever to access financial services. But in many cases, the services themselves are still essentially traditional. That is about to change.

Richard Lowe is UOB’s group chief data officer.

Innovating responsibly in banking

Customer-centricity and proactive risk management are key to the consistent delivery of positive artificial intelligence outcomes

 A 2022 study by the Life Insurance Association (LIA) found that Singapore has a S$373 billion mortality protection gap and S$579 billion critical illness protection gap.

Software ate the world, now it’s generative AI’s time to byte

AS RAPIDLY growing companies such as Spotify and Instagram, along with the adoption of cloud computing, marked a new dawn for technology in the 2010s, venture capitalist Marc Andreessen declared that ...