The Business Times
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Singapore banks embrace AI amid employee job fears

The tech is shaking up finance, as lenders seek to balance efficiency gains with the urgency of reskilling their workforce

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Tan Nai Lun

Tan Nai Lun

Published Fri, Sep 26, 2025 · 03:00 PM
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    • With more than just efficiency at stake, how banks navigate AI will not only redefine careers in the sector, but also the future of finance.
    • With more than just efficiency at stake, how banks navigate AI will not only redefine careers in the sector, but also the future of finance. ILLUSTRATION: MARIO MONREAL, BT

    [SINGAPORE] Artificial intelligence (AI) is no longer a distant prospect in banking. It is reshaping the sector, from call centres to analytics to compliance.

    Singapore lenders are betting big on the new technology to secure an edge, but a critical challenge remains: ensuring that their staff are not left behind in an AI-driven future.

    It is no surprise that employees are uneasy. A Bloomberg Intelligence report in January forecast that global banks could cut as many as 200,000 jobs in the next three to five years, as AI encroaches on tasks currently carried out by humans.

    BrunchBanksArtificial IntelligenceJobs

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