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新加坡银行业拥抱人工智能，员工担忧工作岗位不保

这项技术正在颠覆金融业，银行在寻求提高效率与紧迫地对员工进行再培训之间取得平衡

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Tan Nai Lun

Tan Nai Lun

Published Fri, Sep 26, 2025 · 03:00 PM
    • 利益攸关的不仅是效率，银行如何驾驭人工智能，不仅将重新定义该行业的职业生涯，也将重塑金融业的未来。
    • 利益攸关的不仅是效率，银行如何驾驭人工智能，不仅将重新定义该行业的职业生涯，也将重塑金融业的未来。 插图：MARIO MONREAL, 《商业时报》

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    【新加坡】人工智能（AI）在银行业已不再是遥远的展望。从呼叫中心到数据分析再到合规，它正在重塑整个行业。

    新加坡的银行正大举押注这项新技术以获取优势，但一个关键挑战依然存在：如何确保员工在人工智能驱动的未来不被落下。

    员工感到不安并不奇怪。彭博行业研究（Bloomberg Intelligence）今年1月的一份报告预测，随着人工智能侵入目前由人类执行的任务，未来三到五年内，全球银行业可能削减多达20万个工作岗位。

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