Grab assures users platform is secure after police reports over unauthorised GrabPay transactions

[SINGAPORE] Grab on Monday (Nov 16) urged customers to stay vigilant, adding that its platform is secure, after several police reports were lodged last month over unauthorised transactions made via its e-wallet.

The transactions went through despite Grab's anti-fraud measures. Security experts said this could mean the fraudulent payments were made in a way that mimicked everyday use, making them difficult to detect.

A Grab spokesman on Monday told The Straits Times it is aware of the reported cases and is working closely with the authorities and partners in the investigation. "We wish to assure our users that our platform remains secure." He added that the firm has implemented artificial intelligence (AI) and machine learning to detect and study fraudulent activities.