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‘In hospitals, even cleaners are critical’: IHH Group CEO says leadership starts with the people no one sees
Every role matters – empathy, not strategy alone, determines success, says group CEO
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Published Wed, Apr 22, 2026 · 03:00 PM
The strategies and stories that shape today’s leaders
[KUALA LUMPUR] Dr Prem Kumar Nair did not grow up dreaming of a career in only medicine. Law too appealed to him for the same reason healthcare eventually did: both are, at heart, about people.
That instinct, more than any grand doctrine, now sits at the centre of how he runs IHH Healthcare – one of the world’s largest private-hospital operators.
