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‘Our moat is our people’: GXBank CEO backs passion-driven teams to serve Malaysia’s underserved

About half of the bank’s customers are low-income Malaysians earning under RM4,000 a month

Evan See
Published Fri, Jun 5, 2026 · 02:46 PM
    • GXBank CEO Kaushik Chowdhury believes the Malaysian digital bank could achieve profitability by June 2027.
    • GXBank CEO Kaushik Chowdhury believes the Malaysian digital bank could achieve profitability by June 2027. PHOTO: GXBANK

    The strategies and stories that shape today’s leaders

    [SINGAPORE] For GXBank CEO Kaushik Chowdhury, building a digital bank has never just been about the tech stack.

    Strong digital capabilities and operating within the Grab ecosystem have enabled the Malaysian digital lender to tap Grab’s wide range of data to assess credit risk, with a system of optimised processes that allows the bank to approve a loan within 10 minutes.