GXS Bank

THE LEADERSHIP PLAYBOOK

‘Our moat is our people’: GXBank CEO backs passion-driven teams to serve Malaysia’s underserved

About half of the bank’s customers are low-income Malaysians earning under RM4,000 a month

GXS group CEO Lai Pei-Si says: “2025 has proven that we can find a product-market fit with our customers.”

GXS’ FY2025 loss narrows to S$208.1 million on higher income and lower costs

It is on track to achieve profitability by 2027, within MAS’ five-year framework for digital banks

GXS had tried to streamline its operations through staff attrition, but “the pace of organic reshaping has been slower than expected”, says CEO Lai Pei-Si.

Grab-Singtel’s GXS bank cuts about 10% of workforce as it moves on from early-stage operations

Loss of 82 jobs part of the group’s transition from building a bank to running the operations: CEO Lai Pei-Si

A Grab-GoTo merger, along with a successful IPO for Superbank, could chart a clearer path towards profitability for the Grab-backed lender.

Grab-GoTo merger could be ‘colossal’ for Indonesia’s fintech hopefuls, say analysts

Merging the superapp giants could change not only the face of South-east Asia’s ride-hailing market, but also its digital lending space

The company will continue to prioritise innovation to fuel profitable growth in its core on-demand business.

Grab reports Q3 earnings of US$37 million on positive operating profit

Revenue is up 22% at US$873 million from US$716 million the year before

Lai Pei Si (above) said that people are the ones actually building the bank, and it is important to have them aligned with GXS’ purpose.

Talent a key priority for new GXS Bank CEO Lai Pei Si

The next big quality is empathy, which she has had to learn as well

Singlife says that eligible GXS customers will be covered for up to three times their investment amount, capped at S$100,000.

Singlife, GXS partner to embed insurance in digital bank’s first investment product

The collaboration will allow eligible bank customers who invest in the offered fund to receive complimentary group personal accident insurance coverage

Both Lai Pei-Si (left) and Muthukrishnan Ramaswami had overseen the Validus acquisition.

GXS Bank CEO to retire; head of Malaysian arm to take over

Muthukrishnan Ramaswami will remain as a senior adviser to GXS