WHEN artificial intelligence (AI) is brought up today, a common image that comes to mind for many people is a chatbot or a translator. AI is all that, but more.

AS widely predicted, artificial intelligence (AI)-powered chatbots are no longer exclusive to Fortune 500 companies.

AFTER a friend's suicide last year, Zach Schleien sought some answers through an online discussion forum. He was riveted by the people who shared their pain, such as the 19-year-old woman who...

JOHN McEnroe, known for his on-court outbursts, would be in his element at next month's Wimbledon tennis tournament, where every fist-pump of elation and cry of angst will be analysed by...

AS consumers, do we look to the experience or do we look to the result when dealing with brands?

LESS than a decade ago, the concept of an Artificial Intelligence (AI) powered agent answering customer questions in real time was still considered out of reach for businesses of all sizes.

A MATCH between an Israeli college debate champion and a loquacious IBM computer program demonstrated on Monday new gains in the quest for computers that can hold conversations with humans.

IN this era of digital disruption, paper is being edged out as more companies look towards digitising their workflows. After all, paperwork can be time consuming and costly. Going the digital route...

ONE year ago this week, Amazon.com loudly declared its intention to become a grocery industry heavyweight by announcing its agreement to buy Whole Foods Market.

SINCE email users are the prime target of phishing attacks, clearly they need to be ultra-aware of any tempting bait. Sadly, statistics reveal that far too many are neither aware nor careful enough,...