The Business Times

Optus

Opinion & Features
THINKING ALOUD

A hard time ahead for Optus, Singtel’s Australian telco

Optus' revenue of A$8.2 billion was roughly half that of the Singtel Group in FY2025. The Australian unit was last profitable in FY2020.
Companies & Markets

Singtel pledges support for troubled long-time unit Optus; transformation ‘will take time’

Australian phone company Optus said last week’s network outage left some 480 customers unable to reach emergency services, as the Singapore Telecommunications Ltd.-owned business started an independent review into the fatal failure.
Companies & Markets

Singtel’s Optus appoints consulting firm Kearney to ‘begin immediate oversight’ following outages

The latest disruption on Sunday, caused by a faulty tower south of Sydney, interrupted emergency calls and affected around 4,500 people.
Companies & Markets

Singtel says Optus CEO needs time to fix issues after emergency call outages

Optus continues to investigate the cause of a now-restored issue involving a mobile phone tower site in the Dapto area of New South Wales on Saturday, a spokesperson said.
Companies & Markets

New Optus outage disrupts emergency calls ahead of Singtel visit

Bloomberg Intelligence analyst Chris Muckensturm said that Optus will now risk subscriber losses
Companies & Markets

Singtel’s Optus headwinds could trigger near-term risks, warn analysts

Optus, Australia’s second-largest phone company, accounts for half of parent SingTel’s revenue. 
Companies & Markets

Singtel summoned by Australia as penalty from fatal outage looms

Optus has admitted to selling phones and contracts to more than 400 disadvantaged consumers in 16 of its stores between August 2019 and July 2023.
Companies & Markets

Singtel’s Optus fined A$100 million for ‘appalling’ actions against disadvantaged consumers

The review will identify the causes of the issue and determine the applicable processes, protocols and operations of the incident, said Optus.
Companies & Markets

Singtel’s Optus appoints veteran to lead independent review of emergency calls outage

According to Optus, a standard network upgrade on Sep 18 led to a technical failure that impacted emergency calls in South Australia, the Northern Territory and Western Australia.
Telcos, Media & Tech

Singtel faces another Optus crisis after fatal outage linked to three deaths in Australia

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