Salesforce

Salesforce says customer data possibly exposed following incident

The company is investigating “unusual activity” involving Gainsight-published applications

Salesforce forecasted faster revenue growth in the coming years, easing concerns that AI tools were eroding demand for its software.

Salesforce jumps as US$60 billion forecast eases revenue growth concerns

[BENGALURU] Salesforce shares jumped more than 6 per cent in premarket trading on Thursday (Oct 16).

Disney, Google, Ikea, Toyota, McDonald’s, Air France and KLM are also reported to have had data stolen in a cyberattack targeting software firm Salesforce, with the information now being held to ransom.

Australian airline Qantas says millions of customers’ data leaked online

Qantas confirmed earlier that hackers had targeted one of its customer contact centres

Salesforce is trying to get clients to use its Agentforce AI tool, which can complete tasks such as sales development without human supervision.

Salesforce projects weak sales growth, fuelling AI anxiety

Investors have been increasingly anxious that incumbent software makers will be outshined by new AI-based vendors

Arundhati Bhattacharya, president and chief executive officer of South and South-east Asia at Salesforce, says in Asia there is no boardroom that's not talking about AI.
TOPLINE

‘It’s an expanding pie’: Salesforce sees Asia-Pacific as top growth region

A key pillar of its strategy is the rollout of Agentforce, its agentic AI platform that powers digital assistants capable of handling customer queries and internal workflows

Salesforce's index evaluates AI readiness based on five dimensions: governance, diffusion, innovation, investment and talent.

Singapore ranks second in AI readiness globally: Salesforce study

While the country gets top score for regulatory preparedness and adoption, it is below average for innovation capacity

“All of us have to get our head around this idea that AI can do things that before we were doing,” Salesforce CEO Marc Benioff said.

Salesforce CEO says 30% of internal work is being handled by AI

Tech leaders have been increasingly vocal about the potential for AI to replace human workers

At the same time as it’s slowing hiring in some roles, Salesforce is increasing the ranks of sales workers.

Salesforce says AI has reduced hiring of engineers and customer service workers

Tech companies are relying on artificial intelligence to help with everything from customer service to software engineering

The company has been offering AI agents – programmes that can handle routine work without human supervision – to businesses for recruiting and customer service.

Salesforce to buy Informatica for US$8 billion to bolster AI data tools

The deal is expected to boost its operating margin from the second year after closing

A deal would represent one of Salesforce’s biggest-ever acquisitions.

Salesforce is back in talks to acquire Informatica

The software company, which helps customers manage their data in the cloud, has long been a potential takeover target