AI productivity gains should be shared with employees
Companies need a practical way to connect improved performance with better pay, skills and careers
WHEN a company uses artificial intelligence to help employees accomplish more, how should those employees share in the gains? The question deserves attention alongside the usual calculations of investment costs and financial returns.
Consider a hypothetical customer-service team using AI to prepare responses and summarise inquiries. Employees spend less time on routine paperwork and more time resolving difficult cases.
If the business handles more customers with the same workforce, should the benefit appear only in its bottom line – or also in employees’ earnings and career prospects?
