The Business Times

Customer satisfaction

Opinion & Features

Engaging fans beyond the finish line: Lessons from F1

Shantanu Narayen, chairman and chief executive officer of Adobe unveiled new AI-powered features at the Adobe Summit 2025
Companies & Markets
Branded Content

Hyper-personalised and instant: How AI-powered insights can help deliver meaningful customer experiences

Some users are wondering whether maintaining airline loyalty status is worth it any more as they calculate how much they will need to spend and travel for the rest of the year in order to reach certain status levels next year.
Lifestyle

Frequent fliers are rethinking loyalty programmes and setting themselves free

A proposal sent earlier this week would require “cash compensation in an amount commensurate with the inconvenience experienced” when a delay or cancellation is due in part or in whole to an issue under the carrier’s control.
International

Biden administration wants Congress to mandate flight delay compensation

Businesses focused on life-centricity are three times more likely to outperform their peers on speed-to-market and almost five times more likely to outperform on customer lifetime value.
Opinion & Features

To grow, companies should move from a customer-centric approach to a life-centric one

Trust is a commodity valued not just in business but in personal, public and people relations.
Opinion & Features
LETTER TO THE EDITOR

A matter of trust

Employees in a good mood expect good things to happen to them. This is disconfirmed when employees encounter mistreatment from customers. In contrast, when employees are in a neutral state, they are able to take the mistreatment more in their stride and react less intensely compared to their happy counterparts.
Working Life
WORKING LIFE

When being a happy worker may be counter-productive

Human touch is still pivotal in hybrid customer experiences.
Columns

New age of consumers demand hybrid customer experience

Customer satisfaction: Business dealmaker or deal breaker?
Columns

Customer satisfaction: Business dealmaker or deal breaker?

2 in 3 Singapore bank customers keen to try digital banks: poll
Banking & Finance

2 in 3 Singapore bank customers keen to try digital banks: poll

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