Customer satisfaction

By using tools like chatbots, predictive content and behavioural data, businesses can offer smarter experiences, improve service and stay relevant

Frustrated with changing airline rewards schemes, some travellers have stopped chasing status and adopted different strategies when booking flights and using credit cards

THE Biden administration has submitted draft legislation to Congress that would mandate airlines pay cash compensation for delays of three hours or more when carriers are responsible.

THE world we live in today is faced with the prospect of a “perfect long storm” – grappling with slowing economic growth, heightened risks of geopolitical conflict, severe weather events, increased co...

THE Trust card by NTUC is a clever bit of marketing. Trust is a commodity valued not just in business but in personal, public and people relations.

For customer service professionals, “feeling happy” at work sets them up to suffer more when they meet with angry or abusive behaviour, research shows

OVER the years, ‘self service’ has gained traction across Asia. Consumers are increasingly becoming more comfortable with the automated support options companies offer to help them with their queries ...

As Apple Inc's success story has proved, putting customers first and giving them a great experience is the secret to becoming a trillion-dollar company.

BANK users in Singapore, led by younger customers, welcome the entry of digital banks, according to a study consultancy firm JD Power released on Thursday.