Customer satisfaction
Engaging fans beyond the finish line: Lessons from F1
When fans no longer just watch but actively shape conversations and engagements, brands can learn much from the F1 Singapore Grand Prix
Hyper-personalised and instant: How AI-powered insights can help deliver meaningful customer experiences
By using tools like chatbots, predictive content and behavioural data, businesses can offer smarter experiences, improve service and stay relevant
Frequent fliers are rethinking loyalty programmes and setting themselves free
Frustrated with changing airline rewards schemes, some travellers have stopped chasing status and adopted different strategies when booking flights and using credit cards
Biden administration wants Congress to mandate flight delay compensation
THE Biden administration has submitted draft legislation to Congress that would mandate airlines pay cash compensation for delays of three hours or more when carriers are responsible.
To grow, companies should move from a customer-centric approach to a life-centric one
THE world we live in today is faced with the prospect of a “perfect long storm” – grappling with slowing economic growth, heightened risks of geopolitical conflict, severe weather events, increased co...
A matter of trust
THE Trust card by NTUC is a clever bit of marketing. Trust is a commodity valued not just in business but in personal, public and people relations.
When being a happy worker may be counter-productive
For customer service professionals, “feeling happy” at work sets them up to suffer more when they meet with angry or abusive behaviour, research shows
New age of consumers demand hybrid customer experience
OVER the years, ‘self service’ has gained traction across Asia. Consumers are increasingly becoming more comfortable with the automated support options companies offer to help them with their queries ...
Customer satisfaction: Business dealmaker or deal breaker?
As Apple Inc's success story has proved, putting customers first and giving them a great experience is the secret to becoming a trillion-dollar company.
2 in 3 Singapore bank customers keen to try digital banks: poll
BANK users in Singapore, led by younger customers, welcome the entry of digital banks, according to a study consultancy firm JD Power released on Thursday.
