The Business Times
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Business management

Opinion & Features
THE BROAD VIEW

Understand what AI replaces, not whom

Coaches and chief executive officers face similar challenges – for instance, in managing team composition, says a report.
Opinion & Features
THINKING ALOUD

CEOs can take a leaf out of the playbook of World Cup coaches

People experience the organisation largely through their supervisors. 
Opinion & Features
THE BOTTOM LINE

The solution to employee disengagement is human

Employees may grumble about long hours, difficult clients or demanding deadlines, but often the biggest push factor is how they are treated.
Opinion & Features
THINKING ALOUD

What makes a good job? Feeling that you matter

Google CEO Sundar Pichai needs to have a broader, fundamental rethink of the sprawling company’s incentive and management structures.
Opinion & Features

Google’s power struggles are killing its AI mojo

As machines learn more and more, how will that affect the way that people acquire, practise and pass on the expertise previously gleaned from experience?
Opinion & Features
THE BROAD VIEW

Teaching AI how people work is fraught with problems

Siloed systems, fragmented processes and data scattered across disparate platforms can impede the work of customer service agents.
Opinion & Features

The missing human touch in Singapore’s customer service costs more than we think

When people have to make a choice about what to do next, they often pick the thing that seems achievable, even if that is not in their interests.
Opinion & Features
THE BROAD VIEW

Too many people are shockingly bad at prioritisation

DPM Gan says the new road map aims to “build and deepen trust, so that assurance earned in one market can be recognised, understood and accepted in another”.
Singapore

Singapore announces new road map to improve standards and conformance capabilities, partnerships

The sophistication of social engineering scams using deepfake AI impersonation is evolving.
Opinion & Features

Singapore businesses must be proactive to combat rise of AI-enabled fraud

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