Customer experience
PPS Solitaire: Different table service, same laksa
Why Singapore Airlines’ top loyalty tier looks exclusive, feels familiar – and delivers surprisingly little
Hyper-personalised and instant: How AI-powered insights can help deliver meaningful customer experiences
By using tools like chatbots, predictive content and behavioural data, businesses can offer smarter experiences, improve service and stay relevant
What a feeling
The emotional takeaway may be the biggest gift a hotel can offer its guests. And this is where many fail in their pursuit of head-turning design at the expense of heartwarming service
Unlock generative AI’s potential: How to position your business for greater success and productivity
According to software giant Salesforce, building a strong data foundation is a crucial first step to making artificial intelligence work harder for you
Banking on the human dividend in the age of financial wellness
CONSUMPTION across Asia continues to undergo a transformation, as regional economies put the pandemic disruption in the rear-view mirror and consumer demands evolve. Digitalisation is a fact of life, ...
Dealers go big on aftersales as margins shrink for new car sales
DWINDLING margins on new car sales mean Singapore’s dealerships now get as much as half of their revenue from aftersales instead – which includes customer service, car repair and servicing, as well as...
The art of delivering tech-aided, human-powered experiences
Or how to get customers to stay, buy more, and refer friends
Conversational banking: Customer engagement in the digital era
STARTUPS and fintech companies are revolutionising the banking industry, challenging its traditional norms and achieving remarkable success. The profound influence of digitalisation in finance is evid...
Using generative AI to transform customer experiences
GENERATIVE artificial intelligence (AI) is one of the most exciting technologies in decades. Since it burst onto the tech scene worldwide late last year, generative AI has achieved an exponential adop...
TDCX posts lower Q4 earnings, sees 3-8% revenue growth in 2023
TDCX reported profit of S$25 million for the fourth quarter ended December 2022, representing a 13.3 per cent decline from its Q4 FY2021 earnings of S$28.8 million.
