The Business Times

Customer experience

Companies & Markets
Branded Content

Hyper-personalised and instant: How AI-powered insights can help deliver meaningful customer experiences

Hotel guests at the front desk of the Marina Bay Sands hotel lobby on 18 October 2021.
Lifestyle

What a feeling

data silos overcome by generative ai
Telcos, Media & Tech
BRANDED CONTENT

Unlock generative AI's potential: How to position your business for greater success and productivity

All companies, not least those in financial services, must balance a consumer’s inclination towards human-led experience with their appetite for automation-driven products and services.
Wealth & Investing
WEALTH & INVESTING

Banking on the human dividend in the age of financial wellness

Toyota's renovated aftersales centre at 33 Leng Kee Road.
Singapore

Dealers go big on aftersales as margins shrink for new car sales

AI complements human service delivery when it comes to personalisation, predictive and sentiment analyses.
Opinion & Features
THE BROAD VIEW

The art of delivering tech-aided, human-powered experiences

Mobile banking has enabled conversational banking and allowed banks to better understand their customers.
Opinion & Features

Conversational banking: Customer engagement in the digital era

Generative AI – which not only classifies or predicts, but creates its own content with a human-like command of language – won’t just enhance work but transform it fundamentally.
Opinion & Features
THE BOTTOM LINE

Using generative AI to transform customer experiences

The latest Q4 set of results brings Singapore-based TDCX’s earnings for the full year to S$104.9 million, up a marginal 1.1 per cent from its FY2021 profit of S$103.8 million.
Companies & Markets

TDCX posts lower Q4 earnings, sees 3-8% revenue growth in 2023

Businesses focused on life-centricity are three times more likely to outperform their peers on speed-to-market and almost five times more likely to outperform on customer lifetime value.
Opinion & Features

To grow, companies should move from a customer-centric approach to a life-centric one

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