Customer experience
Starbucks dangles US$1,200 bonuses for fast, friendly baristas
[CHICAGO] Starbucks wants to entice baristas to be friendlier and faster, and it’s offering new payouts to make it happen.
From policy to practice: Turning Singapore’s AI ambition into reality
Three business leaders from banking, customer experience and data centre infrastructure share what it actually takes to make AI work reliably, responsibly and at scale
Clean data, clear guardrails: The invisible AI powering better CX
Enterprises racing to deploy intelligent agents are confronting a hard truth – without strong data foundations and governance guardrails, the promise of better customer experience remains out of reach...
PPS Solitaire: Different table service, same laksa
Why Singapore Airlines’ top loyalty tier looks exclusive, feels familiar – and delivers surprisingly little
Hyper-personalised and instant: How AI-powered insights can help deliver meaningful customer experiences
By using tools like chatbots, predictive content and behavioural data, businesses can offer smarter experiences, improve service and stay relevant
What a feeling
The emotional takeaway may be the biggest gift a hotel can offer its guests. And this is where many fail in their pursuit of head-turning design at the expense of heartwarming service
Unlock generative AI’s potential: How to position your business for greater success and productivity
According to software giant Salesforce, building a strong data foundation is a crucial first step to making artificial intelligence work harder for you
Banking on the human dividend in the age of financial wellness
CONSUMPTION across Asia continues to undergo a transformation, as regional economies put the pandemic disruption in the rear-view mirror and consumer demands evolve. Digitalisation is a fact of life, ...
Dealers go big on aftersales as margins shrink for new car sales
DWINDLING margins on new car sales mean Singapore’s dealerships now get as much as half of their revenue from aftersales instead – which includes customer service, car repair and servicing, as well as...
The art of delivering tech-aided, human-powered experiences
Or how to get customers to stay, buy more, and refer friends
