For banking to go digital, the first steps need to begin with empathy
Use tech to resolve issues that can be anticipated by just putting themselves in customers' shoes
IT SEEMS like a natural course correction with the virus outbreak. As banks have to limit physical interactions with customers, more transactions are moving online.
Banks are easily reporting surges in online transactions ranging from investments to corporate fund transfers, as the virus outbreak has made customers in part more comfortable with going digital.
But it is also an opportune time to remind banks of how service standards can be further improved for banking customers.
KEYWORDS IN THIS ARTICLE
BT is now on Telegram!
For daily updates on weekdays and specially selected content for the weekend. Subscribe to t.me/BizTimes
Companies & Markets
Billionaire Geiger is said to near US$7 billion L’Occitane buyout
AIA’s first-quarter new business value rises 31%, announces US$2 billion buyback
Fading bets of early RBA cuts frustrate Albanese reelection plan
France moves to acquire key activities of tech giant Atos
Weaker yen keeps Japanese tourists at home while visitors throng
China could hinder BHP’s bid to become copper’s top producer