Corporate digest

StarHub

STARHUB on Thursday apologised "unreservedly" for the inconvenience caused by the intermittent disruption of its home broadband services to some of its customers on Wednesday, and is offering affected customers a one-time 20 per cent rebate on their monthly home broadband fee. This is equivalent to six days of free home Wi-Fi service, it said. A dedicated website will be made available for affected customers to register for the rebate. It will announce details to customers soon.

"Network resilience and quality are matters StarHub takes seriously, especially with more people working and studying from home during the nationwide circuit breaker. During the disruption, StarHub's top priority was to restore services swiftly for affected customers," it said. Peter Kaliaropoulos, CEO of StarHub, also said: "The root cause has been identified as an internal network change management process, and our key priority now is to ensure service stability and quality. We have taken immediate steps to implement measures to prevent a recurrence, and we are reviewing relevant processes."