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Chinese customers find buying stuff online easy - but delivery is another story

Workers collecting items for customers' orders at a warehouse owned by e-commerce giant in Beijing last week.

Hangzhou, China

IT was the biggest shopping day of the year in China, and the discounts were steep. But Jiang Shan waited to buy some of what she wanted.

On Tuesday, tens of millions of Chinese like Jiang bought more than US$9 billion worth of products online on Singles' Day, China...