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American fliers may be reaching breaking point with surcharges and poor service

Instead of cutting back service, Norwegian found creative ways around high labour costs. The low-cost European carrier has figured out how to exceed expectations.

WHAT'S your breaking point? When do you say "That's it - I'm never flying again!" It's no academic question for America's airlines, who continue to provoke passengers with new fees, surcharges and rules. They want to know when passengers would rather stay home.

As another summer winds...

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