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TSA's long lines were avoidable, travellers and experts say

Through a series of leadership changes at the TSA, travellers in the United States continued to complain about long lines, invasive scanning machines and unfriendly screeners.

New York

THE Transportation Security Administration's (TSA) uniformed screeners have become convenient scapegoats for the long lines, missed flights and general chaos that have frustrated airline travellers all month.

"To say customers are agitated is putting it mildly, and the...

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