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VW to put focus on customers

New Singapore MD will be rolling up sleeves to regain customers' trust in the wake of 'Dieselgate'

Mr Tay is tapping his years of experience in China, where customers are Internet-savvy. An upcoming app will provide 360-deg views of VW models, among other services.


VOLKSWAGEN Group Singapore has a new boss and he wants to focus on his customers in 2016.

"This year is the year of the customer," says managing director Ricky Tay.

He replaces Steffen Schwarz, who had been MD here for three years but is now back in Germany in a...

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