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Hardwired for change

"Not a single employee has been retrenched in the 21 years of operations," says Mr Koh, founder and MD of Exceltec. He keeps checks on "power distance" and encourages an open-door policy.

KOH Hock Seng, the founder and managing director of Exceltec, has transformed the business from a small subsidiary of the International Merchandising Mart (IMM) Mall, into an established integrated property and facilities management company in Singapore today.

Back in 1991, Yaohan...

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